Raising The Industry Standards Of Service

Brookaire is committed to providing customers with a level of service that far exceeds the HVAC industry standard, and has done so for almost 50 years. We strive to go above and beyond to not only meet the diverse and changing needs of our customers but change how the HVAC air filter and supply industry operates. It's why we're Service Managers’, Facility Managers’ and Chief Engineers’ first choice for HVAC air filters and maintenance products.

Whether it's our exceptional customer care or expert product knowledge, tailored personal services or decades of industry expertise, Brookaire is raising the industry standards of service.

Customer Care

Brookaire is a team of highly experienced professionals who value customer satisfaction more than anything. We work tirelessly to ensure our customers are taken care of whenever they need us, and that means offering instant product and order support. Our Account Managers, Sales Support staff and Customer Service staff create the simplest and smoothest experiences possible – from before the initial order is placed to long after our HVAC supplies are installed.

We understand the importance of quick, efficient and effective HVAC maintenance which is why we encourage all of our customers to contact us at any time. Whether it's in person, over the phone, by fax, email or anything else, we are always available at your convenience. It's one of the many reasons our Net Promoter Score (NPS) is over 90. First-time customers quickly become repeat buyers as we establish lasting professional relationships. In fact, many of our current customers have been with us for decades. They value our customer care and depend on us to give them expert guidance when they need it most.

Tailored Personal & Delivery Services

We offer a range of tailored personal and delivery services that help industry professionals get the job done faster, more efficiently and with far greater ease.

• Job Tagging: A free Brookaire service, Job Tagging maximizes HVAC maintenance speed and efficiency through curated order organization. We tag an order with the customer's name, address, number of cases per order, and any other notable information before bundling it together and sending it out for delivery. Orders are neatly organized and accurately labeled for convenience and rapid installation.
• The Northeast's Fastest Delivery:We know that saving time means saving money. That's why Brookaire offers immediate same-day, fast next-day and convenient scheduled delivery options – giving customers quick turnarounds with guaranteed delivery times. Customers depend on us to get them what they need 24/7 on weekdays, weekends and even holidays. We take care of everything with direct job site delivery and live map tracking, meaning industry professionals can rest assured they're getting what they need when they need it.
• Personal Customer Services: Brookaire is the HVAC manufacturer and supplier of choice for Service Managers, Facility Managers and Chief Engineers in many different industries. We know that each HVAC maintenance job requires a unique mix of products, supplies and services, so we work closely alongside our customers to offer tailored solutions. We've seen it all in our nearly 50 years of experience, and you can depend on us to deliver the most efficient and cost-effective solution to any HVAC maintenance project.

Custom Products

Beyond boasting the Northeast's largest inventory of HVAC air filters and v-belts, Brookaire manufactures custom air filters in any size and any MERV rating with fast delivery. By working directly with our customers to build personalized HVAC air filters that are built-to-spec, customers can get the right filters for virtually any system and setting. In addition, our Stock and Release program lets customers reserve a number of filters in our inventory for free, and only pay for them once they're needed on-site. It makes HVAC maintenance faster, more efficient and less expensive as nothing is owed until customers are satisfied with their deliveries.

Contact us today to learn more about our industry-leading services or browse our website to view our inventory, request a quote or order custom HVAC air filters.